The Essence Story
Making a Difference Through Value-Based Care
From the very beginning, Essence has been part of the change to improve the healthcare experience. It all started with a group of St. Louis-area doctors looking for a better way to provide high-quality care for their Medicare patients. In 2003, they formed Essence Healthcare, a Medicare Advantage plan that partners with doctors to improve the quality of care while lowering the cost of care.
That model of providing patient-first care was introduced as Lumeris in 2011. Today, as a leader in value-based-care technology, Lumeris empowers doctors with the tools and technology they need to provide better care for Essence members.
Proudly serving the Medicare community
95 Percent of our members stay with us year after year**
Consistently highly rated
U.S.-based customer service
**Based on 10-year member retention average from 2016-2025
Our Foundational Beliefs
Our mission, vision and values guide us in caring for our members the way they deserve.
MISSION
To improve the well-being of our members and communities, ensuring high-quality, affordable and person-centered care.
VISION
To create a healthier future for every individual and community we serve.
Values
Excellence
We put the needs and well-being of our members first, ensuring they receive the highest quality care, service and experience.
Community
We are dedicated to enhancing the health and vitality of our members, our team members and the communities we serve.
Collaboration
We work with all stakeholders to improve the healthcare system through innovation and partnership.
Integrity
We are responsible stewards of the healthcare dollar, and we work tirelessly to make Medicare more affordable.
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