Contact Us
Member/Customer Service
Customer Service
Toll Free: 1-866-597-9560 (TTY: 711)
Fax: 1-888-480-2577
customerservice@essencehealthcare.com
Non-Member/Enrollment
Toll Free: 1-866-509-5398 (TTY: 711)
Company Headquarters
Essence Healthcare
13900 Riverport Drive
St. Louis, MO 63043
Telephone lines are open 8 a.m. to 8 p.m., seven days a week. You may reach a messaging service on weekends from April 1 to September 30 and holidays. Please leave a message, and your call will be returned the next business day.
Mailing address and fax number for written customer service, appeals and grievance requests:
PO Box 5907
Troy, MI 48007
Fax: 1-888-480-2577 (customer service, and claims)
Fax: 1-877-770-6440 (appeals)
Fax: 1-855-964-0566 (grievance requests)
Please note that our main customer service number (above) is the designated number for submitting oral requests.
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